This Privacy Policy describes how SR18 Consultants (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or interact with our website or use any of our professional consultancy services.

Collecting Personal Information

When you visit our website or communicate with us through online forms, phone, or email, we may collect certain personal and technical information about you.
This information helps us to provide you with accurate consultancy services, process your inquiries, and improve your overall experience.

Personal Information Collected

We may collect the following types of data:

• Full name

• Email address

• Contact number

• Company name

• Job title

• Location (city and country)

• Inquiry details or service interests

• Billing and payment details (if applicable)

We also automatically gather limited information about your device and browsing activity when you visit our site.

Device Information

Purpose of collection: To load the website correctly, ensure functionality, and perform analytics to improve user experience.
Source of collection: Automatically collected using cookies, log files, and similar tracking tools.
Personal Information collected: IP address, browser type, operating system, time zone, referring URL, and usage data such as pages visited and session duration.

Inquiry or Service Information

Purpose of collection: To respond to your business inquiry, provide consultancy services, prepare proposals or contracts, and manage client relationships.
Source of collection: Information you provide voluntarily via contact forms, email, or phone.
Disclosure for a business purpose: Shared only with relevant SR18 Consultants employees, advisors, or trusted service partners (such as payment processors or legal compliance officers).
Personal Information collected: Name, email, phone number, company details, and service requirements.

Customer Support Information

Purpose of collection: To provide assistance, follow up on ongoing projects, and address any concerns or feedback.
Source of collection: Directly from you when you contact our support team.
Disclosure for a business purpose: Limited to authorized SR18 Consultants team members or necessary third-party partners.

Minors

Our website and services are intended for individuals aged 18 and above.
We do not knowingly collect personal data from minors.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at info@sr18consultants.com so we can delete the information.

Sharing Personal Information

We only share your personal information in the following cases:

• With trusted service providers who assist us in operating our website, processing payments, or fulfilling contractual obligations.

• To comply with UAE laws or respond to lawful requests such as subpoenas or court orders.

• To protect our rights, property, and the safety of our clients or users.

• We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Behavioural Marketing & Analytics

We may use third-party analytics tools (such as Google Analytics) to understand how visitors interact with our website and improve user experience.
These services may collect information about your browsing activity using cookies or similar technologies.
You can learn more about how Google handles data here: https://www.google.com/policies/privacy/.

You can opt out of Google Analytics by installing the opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.

Use of Personal Information

We use your personal data for the following purposes:

• To deliver the consultancy or business setup services you request.

• To process inquiries, payments, and contractual documentation.

• To communicate updates, promotions, and newsletters (only if you consent).

• To improve our website’s functionality and security.

• To comply with UAE legal and regulatory obligations.

Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected  typically until the end of the business engagement or as required by UAE law.
You may request deletion or correction of your data at any time by contacting info@sr18consultants.com.

Your Rights

Depending on applicable laws, you have the right to:

• Request access to your personal information.

• Correct, update, or delete your personal information.

• Withdraw consent for marketing or data processing.

• Request a copy of your data in a portable format.

If you wish to exercise these rights, contact us via email.
We will respond within a reasonable time frame, not exceeding 30 working days.

Cookies

A cookie is a small text file placed on your device that helps us improve your website experience.
We use cookies for:

• Site analytics and performance tracking.

• Remembering user preferences.

• Enhancing navigation and personalization.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website functionality.
Learn more about cookies at www.allaboutcookies.org.

Do Not Track

Our website currently does not respond to “Do Not Track” browser signals due to the lack of industry standards. However, users can manage cookies manually through browser settings.

Data Security

We take data security seriously and use industry-standard technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.
Payment and confidential information are encrypted and stored securely.

International Transfers

While SR18 Consultants operates primarily in the UAE, your information may be transferred or processed in other countries to facilitate our operations.
In such cases, we ensure your data is handled in accordance with this Privacy Policy and applicable data protection laws.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect new legal, operational, or technological requirements.
Updates will be posted on this page, and the revised version will be effective immediately upon posting.

Complaints

If you have a privacy-related concern or complaint, please contact us first at info@sr18consultants.com.
If you are not satisfied with our response, you may contact the relevant UAE data protection authority.

After reviewing this policy, if you have any questions, require more information about our data handling practices, or wish to make a complaint, please contact us at:

📧 info@sr18consultants.com
📍 Business Bay, Dubai, United Arab Emirates
📞 +971 55 368 0880